Thursday, April 12, 2012

Building Client Relationships 101

I flipped off one of my clients today. To his face.

That's a great lead-in, isn't it?! It's not really as shocking as it sounds, though.

I've had this client for nine months and will have him for at least another month. I've had two trials with him. Trials always involve spending a significant amount of time with the client to prep, so doing two trials means I've spent quite a lot of time with him.  He has always been friendly and polite and respectful.  I actually like this client and he has been one of the best clients I've worked with. He also has a dry sense of humor and likes to say things just to see what my reaction will be and/or poke fun at me.  I have a similar sense of humor, although I don't generally crack jokes with my clients. 

I met with him today for a few hours to work on stuff.  After he teased me about something, I flipped him off in response.  He thought that was pretty funny.  I guess most lawyers don't flip off their clients. 

Some people might call flipping off a client inappropriate.  I like to call it "rapport building."


  1. Anonymous10:35 PM

    Rainmaking for attorneys is a great skill to have. An attorney friend of mine is always telling dirty jokes and teasing. But they trust him because he's got what it counts.

  2. Good to know I'm not the only one! :)